Louie Murray +44 (0)7866 468 740
Lou Morgan +44 (0)7778 764 863
enquiries@loulouproductions.com
LouLou Locations Ltd t/a LouLou Productions
82 Tylney Road, London E7 0LY
Registered company no. 05767432
Registered at Russell & Co. Station House, Station Approach, East Horsley, Surrey, KT24 6QX
Privacy Policy
This privacy policy sets out how LouLou Locations Ltd t/a LouLou Productions collects, uses, stores and protects any information that you give to us when you use the website.
This website is hosted by Blacknight and supported by Hive Minder.
We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information from which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy policy statement and with the requirements laid down by law in the Data Protection Act (DPA) 1998, The Privacy and Electronic Communications (EC Directive) Regulations (PECR) 2003 and the new General Data Protection Regulation (GDPR) 2018. LouLou Productions is the data controller and responsible for your personal data. Our contact details are set out in the CONTACT section on the website.
We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 22.05.18.
What we collect
We may collect the following information: Your geophysical location. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us. We do not collect any special categories of data.
The Legal Basis for Processing your Data
We collect this data from you on at least one of the following legal bases:
In the case of marketing to individuals/sole traders/partnerships, that you have provided your explicit opt-in consent for us to do so.
In the case of email addresses that we need to in order to fulfil our contractual obligations to you, which includes the provision of quotations or estimates as a result of a request from you.
In the case of your corporate email address that we have a legitimate interest in doing so for our own commercial marketing activities where our use of your data is proportionate, has a minimal impact on your privacy and promotes an activity that you might reasonably expect us to be engaged in.
How is your data collected?
We use different methods to collect data from and about you, including through:
Direct interactions with you when you fill in a form or correspond with us by post, phone, email or otherwise;
Third parties for example where we have purchased a mailing list;
Automated technologies or interactions, for example as you interact with this website we may automatically collect technical data about your equipment, browsing actions and patterns or by using cookies but NOT your personal data. Please see below for more information on how this website uses cookies.
What do we do with the information we gather?
We store and process this information to understand your needs and provide you with a better service, and in particular, for the following reasons:
Internal record-keeping
We may use the information for our legitimate business interests to improve our products and services to you.
We may periodically send promotional emails about new services or other information which we think you may find interesting using the email address which you have provided and given us consent to use or, where you have provided us with a corporate email address, for our legitimate interests (as described above), provided you have not unsubscribed.
From time to time, we may also use your information to contact you for our own market research and survey purposes. We may contact you by email, phone, or post but only in accordance with your express and explicit consent for such contact. We may also use the information for our internal business purposes and legitimate interests of improving customer satisfaction to customise our website according to your interests to provide you with a better experience.
How long do we keep your personal information for?
We will only retain your personal information for the minimum time that is necessary for the purpose for which it was collected. We will continue to send information until requested otherwise.
Controlling your personal information – Your Rights
You may choose at any time to restrict the collection or use of your personal information in the following ways:
Whenever you fill in a form on our website you are agreeing to opt-in so that the information can be used by us for direct marketing purposes.
Right to withdraw consent, data retention and the right to be forgotten – If you have previously agreed to us using your personal information or we are using your contact details for our legitimate interests for direct-marketing purposes, you may change your mind at any time by writing to or emailing us at enquiries@loulouproductions.com. We will comply with your request within one month of receiving it. Please note, there may be certain circumstances such as a legal obligation we may have, that mean the right to be forgotten (your right to have your data erased) cannot be implemented but we will inform you of this should you contact us on this basis.
Right of data portability – You have the right to request a copy of the data that you provided us with in order that you can reuse it for your own purposes across different services. This right is only applicable if you have given us explicit consent to process your data or if we have used it for the performance of any contract(s) we may have (had) with you. If you wish to do this, please write to or email us at enquiries@loulouproductions.com. We will provide the information in a commonly used and machine-readable format free of charge.
Right of access to your data – You may request details of personal information which we hold about you. If you would like a copy of the information held on you please write to or email us at enquiries@loulouproductions.com. You will not need to pay a fee to access your personal data.
Right to rectification of inaccurate data – If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us at enquiries@loulouproductions.com as soon as possible. We will promptly rectify any information found to be incorrect.
Right to object to processing of your data – You have a right to object to us using your data for marketing under the basis of ‘legitimate interests’ and if you wish to do so, please contact us at enquiries@loulouproductions.com
Disclosure of your Personal Data
We will not sell, distribute or lease your personal information to third parties unless are required by law to do so.
We may need to disclose your data to third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
International Transfers
We do not transfer or give access to your personal data outside the European Economic Area.
Security
We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place appropriate physical, electronic and managerial procedures to safeguard and secure the information we collect online. All your information is stored electronically on our secure servers only accessible by us and our staff as Data Processors. We limit access to your personal data to those employees and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
In the event of any data security breach, we will comply with our legal responsibilities to notify the applicable regulator and you as outlined in the applicable legislation.
Complaints
If you have reason to make a complaint, then you should contact us in writing as soon as possible at enquiries@loulouproductions.com.
How we use cookies on our website
A cookie is a small text file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We may use traffic-log cookies to identify which pages are being used. This helps us analyse data about web-page traffic and improve our website in order to tailor it to users’ needs. We only use this information for statistical analysis purposes only and no personal data is collected.
Overall, cookies help us provide you with a better website experience, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of our website.